We want you to love your new purchase. If you receive your product and find it’s not quite the right fit for your space please contact our customer service team at https://hometravelbath.com within 48 hours of the receipt of products. All returns must be pre-authorized by our head office prior to returning the products.
We have a few guidelines for the return process:
- Returns must be received in original condition, if there are damages to the product upon your receipt please indicate this on your return inquiry and provide images.
- Please use the original packing as far as possible, if not please fully protect your return item with bubble wrap, packing peanuts, tissue, etc. and enclose in a size appropriate box or envelope.
- Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less any applicable fees.
- Should the products return to us in a damaged/ used condition ---- deductions will be applied prior to refund.
- Shipping charges are non-refundable. You will be responsible for outbound and return shipping and delivery charges.
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. Should you have any questions, please e-mail us at Lisa@hometravelbath.com, with the subject heading of ONLINE RETURN: INQUIRY – [ORDER NUMBER].
What can’t be returned or exchanged?
- We do not offer exchanges, but if you would like to purchase an item in lieu of what you originally bought, please return the item, using the return steps above, and simply place a new order for the item that you would like. A refund from the return will be applied towards the new purchase.
- Custom Orders - as these pieces have been made specifically for you, we do not guarantee we will accept returns. Return inquiries will be reviewed by our customer service team. If the return is approved you will be refunded, less a 20% restocking fee.
Please Note: All COM orders are final sale and are not eligible for a refund.
- clearance items are final sale and cannot be returned
Can orders be cancelled?
- We can accept cancellations of your order if the products have not yet shipped or are on backorder. If the item has been shipped to you it may not be cancelled. Please see above return policy for return details.
- Custom and special order in items cannot be cancelled.
Incorrect or Defective Item:
- If we have shipped the incorrect order or defective item, please email Lisa@hometravelbath.com with subject heading of ONLINE ORDER: INCORRECT ITEM (or) DEFECTIVE ITEM, detailing what is incorrect or defective along with a picture of the piece. They will provide further instruction on how to return. Please e-mail us and return the incorrect item within 30 days of the receipt date and a defective item within 30 days of receipt date.
Room 1009, No. 6,Hubin East Road,Siming District,Xiamen City,Fujian Province,China.